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Find quick answers about your feeder, app, or orders.
Product Features
Q1: How does the WoBirdy bird feeder work?
A: The WoBirdy feeder combines an HD camera, motion detection, and AI species recognition to deliver a smart birdwatching experience. When a bird approaches, the camera automatically captures photos and videos, while the AI identifies the species and sends a real-time notification to your phone through the WoBirdy app.
You can set up automatic feeding schedules and check whether the feeder is running low or if seeds are clogging. The dry–wet separation design keeps unfed seeds fresh. All controls and live streams are available through the app, so you can enjoy every moment with your feathered visitors—anytime, anywhere.
Q2: Is the smart bird feeder weatherproof?
A: Yes! WoBirdy is built with weather-resistant materials and a sealed structure to handle rain, wind, and sun-keeping your feeder and birdseed safe in all seasons.
Q3: Is the bird feeder squirrel-proof?
A: The feeder is equipped with a Squirrel Repellent Sound feature. When triggered, it plays predator calls to deter squirrels and keep the feeder for birds only.
Tip: The repellent sound is turned on by default, but you can switch it off in the settings.
Q4: How does the AI bird recognition work?
A: WoBirdy uses an advanced AI model trained to recognize over 10,000 bird species. With AI Bird Encyclopedia, you can explore species details and fun facts about your visitors.
Q5: Can more than one person connect to the feeder?
A: Yes, the feeder supports multi-user sharing. Family members or friends can connect and enjoy real-time birdwatching together via the app.
Q6: Does the camera work at night?
A: Absolutely. WoBirdy is equipped with night vision so you can enjoy clear images and videos even after sunset.
App & Connectivity
Q1: How do I download the WoBirdy app?
A: You can download the WoBirdy app for free from the App Store (iOS) or Google Play (Android). Simply search for “WoBirdy”, then install and follow the setup instructions in the app to connect your feeder.
Q2: How do I connect my WoBirdy Feeder?
A: Simply download the WoBirdy app, power on the feeder, and follow the in-app pairing instructions.
Check out our Quick Start Guide for step-by-step instructions.
Q3: Does the feeder need Wi-Fi to work?
A: Yes, a 2.4GHz Wi-Fi connection is required to enable live streaming, instant notifications, and cloud storage.
Q4: How do I share the device with others?
A: In the app, go to device settings, choose “Share Device” and share the device by scanning the QR code or entering another user’s WoBirdy account.
Q5: Can I download or share videos and photos?
A: Absolutely. All images and videos can be downloaded to your phone and shared with your friends and families.
Orders & Shipping
Q1: Can I change my shipping address after placing an order?
A: Please contact us as soon as possible at support@wobirdy.com. If your order hasn't shipped yet, we’ll be happy to update it.
Q2: How do I cancel my order?
A: Please email us at support@wobirdy.com with your order number. If your order hasn’t shipped yet, we’ll help you cancel it.
Q3: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within the U.S. and selected countries.
Q4: How long does shipping take?
A: Orders are processed within 1–2 business days. Standard delivery typically takes 5–8 business days depending on location.
Q5: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number. You can also track your order status in your WoBirdy account.
Q6: What is your return policy?
A: Not satisfied? You can return your product within 30 days of purchase for a full refund or exchange. The item must be in original condition.